Porter

Responsibilities:
• Be confidential and respect the privacy of our Guests.
• Personal appearance & grooming must confirm with standard.
• Be flexible with regards to work schedule.
• Attending events briefing with Valet, concierge and leadership.
• Welcome all guests with a smile and maintain a professional approach at all times.
• Have Knowledge about city and local attraction to answer any guest query.
• Maintain close working relationships with other departments.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Reports any accidents immediately to the management.
• Report to work on time in proper, clean uniform with name tag.
• Perform any reasonable request as directed by management.
• Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
• Ensures availability of stationaries and there usage regularity for all guest interactions.
• Be knowledgeable about hotel procedures and check all bulletins for information
• Actively participate in the Quality improvement process.
• Informed about all transportation request of the day.
• Be fully aware of all safety and emergency procedures.
• 15/5 rule is followed by own self and all associates for all guests interactions.
• Keeps informed Front Office / Duty Manager for any incident.
• The following are specific responsibilities and contributions critical to the successful performance of the position:
• Be security conscious at all times, inform manager of anything suspicious.