Customer Service

• Assist patients to complete all necessary forms and documentation including medical insurance.
• Organizing and maintaining patient records, consent forms, payment forms, etc.
• Ensure patients are informed if a clinician is running late or called out.
• Ensure hygiene standards are maintained.
• Respect and maintain the privacy and dignity of patients, assure client confidentiality always.
• Answer all incoming calls and route them to the appropriate department/employee, answer customers queries, and provide information on procedures packages, specialties, timings of the consultant etc.
• Book appointments over phone as well as through walk ins.
• Schedule /Reschedule / cancel and confirms appointments.
• Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
• Confirm all appointments for the following day over telephone on a daily basis.

Requirements

• Min 2 years of customer service experience.
• Good communication skills.

Min 2 years of customer service experience. Good communication skills.