What you will do:
Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
Collaborating with cross-functional teams to implement system improvements and new technologies to enhance customer support.
Establishing (KPIs) for the customer service team and tracking performance against targets, generating regular reports on customer service metrics to senior management.
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk