Lobby Host

Responsibilities:
• Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Supervisor.
• Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Ensure safety and security of guests’ belongings.
• Adhere to all organizational policies and standards.
• Actively participate in upselling Spa, Food and Beverage outlets and excursions.
• Attend behavioral and vocational training in own and related work areas, to enhance skills and develop multi-functionality.
• Ensure that all fellow team members follow safety rules and operating procedures.
• Is aware of all house rules and assists in enforcing them on team members.
• Always conduct herself in such a manner so as to encourage all fellow team members to do likewise.
• Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate.
• Project at all times, a favorable image of the company, resort and department.
• Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
• Assist guest in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.
• Ensures guest errands are executed as directed.
• Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
• Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane and airport transfers.
• Handle difficult situations effectively following resort policies and procedures.