Hostess Russian Speaking
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Job Description
- Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
- Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
- To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
- Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
- Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
- Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
- Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
- Perform any tasks related to billing according to hotel standards and cashiering policies if required.
- Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
