Hostess

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.