Customer Service Specialist

Job Description

Securing booking confirmation from vendors. Actively follow up shipments with sales, customers, and vendors. Respond to all customer contacts in a timely and efficient manner. Receive and send emails, calls, and faxes. Process orders for customers. Customer file and account maintenance. Miscellaneous filing and other general administrative tasks. Works with special projects as necessary and assigned. Collaborate with other departments such as Logistics and Accounts in regards with shipment tracking & updating. Foster positive and collaborative relationships with co-workers. Pro-actively seeking ways in which to understand and support areas of responsibilities. Ensure company SOP is being adhere as per company policy. Records disputes and efficiently follow up. Able to conduct periodical report. Ensure that all documents and files are compliantly kept. Actively communicate service failure to salesperson within the day. Serves as a customer liaison, feedback management and reporting.