Customer Service Officer

Position Officer-Customer Service To execute the Customer service activities and ensure careful handling of all the customers. Key Responsibility Areas Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner. Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service. Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders. Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling. Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team. Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI Responsible for respective customer’s data management and MIS. Key Performance Indicator’s KPI ‘s of respective customers Quality of customer service and customer satisfaction Timely preparation of MIS reports Politeness & courtesy in dealing with customers Overall performance of the team Politeness and courtesy in dealing with customers Competencies Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to talk to others to convey information effectively. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Actively looking for ways to help people. Communicating effectively in writing as appropriate for the needs of the audience. Education Graduate Experience 5-7 years of relevant experience Interested candidates can send their CV