Support And Systems Engineer
Posted on :
25-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1464774
Manage Tickets and Requests
• Receive and record all calls from our customers
• Provide assessment of Tickets, attempt first time resolution, and /or escalation
• Assist with technical escalation of issues from 1st line support team
• Assist with customer onboarding projects and migrations
• Monitor and escalate Tickets according to the customer’s SLA
• Keep users informed on status and progress of their Tickets
• Aid customer retention and satisfaction
• Help to improve efficiency, processes, documentation, and automation
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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