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Senior IT Support Analyst
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Senior IT Support An....
back_arrow Senior IT Support Analyst

Senior IT Support Analyst

2 - 2 years
Not Disclosed
1 Vacancy

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Senior IT Support Analyst

Job Description

Req ID : 1266214

Exceptional telephone and email support to users.

Handling the variety of walk-in requests to the Service Desk in a professional manner.

On-site desk side support for the UAE offices

Excellent incident management; progressing and monitoring through to resolution.

Audio visual support - meeting room set up and video conferencing support

Imaging, installation and setup of PC equipment

Support of HP printers / MFP devices

Setup and support of mobile devices

Create support documentation and knowledge articles for use by the IS team and the business.

Involvement in ad hoc projects for UAE and other countries (when needed)

Requirements

To be considered for this role, you need to meet the following requirements :

A degree holder in IT and additional certifications in IT would be a plus

With at least 5 years of relevant experience

Have worked with large multicultural professional work environment; previous / current work experience in a law firm would be a plus

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Knowledgeable in database maintenance and system security.

Department / Functional Area

IT Software

Key Skills

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About Company

Information Technology & Services

Not Mentioned

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Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and professional training services for clients from different corporate sectors in the Middle East. Like a rare and unique black pearl, we consider our partnership with our clients and job seekers as a fine, precious and valuable encounter that needs to be affirmed, developed and supported with a strong commitment to deliver not only the right services but the best in the industry. Our aim is to meet and exceed the expectations of our clients, strategically offering Black Pearl services that are customized to the unique requirements of our clients and job seekers alike, resulting in effectively achieving goals and all that is required in this ever evolving and competitive market.