Technical Sales Professional - Enterprise Support

• Achieve numeric objectives for assigned products/ territories.
  
• Continuously develop a healthy pipeline by generating new qualified opportunities for assigned products/ territories.
  
• Assist sales team in qualifying sales opportunities.
  
• Deliver customized exceptional presentations and demos, to present and demonstrate Alnafitha s solutions and services to customers.
  
• Conduct technical assessments, build scope of work/low level technical scope based on the business requirements.
  
• Deliver solutions related documentation that could include technical proposal / fact sheets, user manual, etc.
  
• Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Participating in building Alnafitha s technical content library. Ex. Knowledge base, service catalogue and other technical contents.
  
• Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Ad hoc Services: Short and time limited engagements focused on implementing specific scenario, customer specific issue remediation or support (e.g. Chalk Talks).
  
• Mentor other team members on deployed solutions and best practices.
  
• Perform other related duties as assigned.
  

Requirements

• Bachelor s degree in Computer Science or equivalent.
  
• CCNA Routing and Switching.
  
• ITIL Expert (Preferred)
  
• MCSE: Core Infrastructure (Must)
  
• MCSE: Private Cloud (Must)
  
• MCSE: Messaging.
  
• PMP Certified (Preferred)
  
• Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
  
• Microsoft Certified: Azure Solutions Architect Expert (preferred)
  

• 5+ years experience in Microsoft technologies in one or more of the following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange, Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft SharePoint)
  
• Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
  
• Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange.
  
• Experience in AD Security (ATA, AD backup and recovery, security practices and AD health check)
  
• Knowledge in Microsoft Server features (ADFS DFS RMS WSUS WDS CA IIS).
  
• Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
  
• Basic knowledge in SQL database administration and implementation.
  
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
  
• Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ PaaS and experience with troubleshooting, configuring and supporting Network and Hybrid scenarios..
  
• Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service resilience, SQL Azure, ADLS and distributed systems etc.
  
• Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET (Preferred)
  
• Solid Networking Skills (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols)
  
  

• High sense of responsibility and ownership, acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Proven people management and leadership skills
  
• Love being the first line of support and troubleshooting issues
  
• Strong analytical skills to investigate and resolve customer support tickets
  
• Able to multi-task efficiently under time pressure
  
• Able to work with cutting edge technology and assimilate information rapidly
  
• Previous experience in managing customer focused teams
  
• Proven experience in managing a service and support focused team culture
  
• Ability to maintain composure during stressful situation
  
• Fluent in Arabic and English.