Bernhardt

Job Summary Learns/maintains a thorough knowledge of inventory; provides excellent salesmanship Customer Service - Ensures customer satisfaction through providing professional, knowledgeable, courteous customer service, and resolving customer complaints Aids customers in choosing instruments and/or accessories to purchase Processes merchandise returns, refunds, or exchanges Assists customers in locating merchandise, takes special orders, answers questions Makes sales calls- follow up calls on proposals, approvals, maximum rental credit, extended warranty, etc. Processes rental applications Take in repairs Tasks Receives incoming packages Ships orders and returns Manages Pitneybowes Machine Shared tasks with sales team Monitors for shoplifting Labels & puts away accessory inventory Ensures the sales floor is fully stocked, neat, organized, and clean with all returned rentals, exchanges, and repairs put in their correct department Restocks bows; assists with returns/ships, orders, receives refurbished bows Showcases merchandise in an appealing manner and frequently updates the display Maintains Cashiering area- Keeps non inventory items (merchandise bags, display bags, hangtags, receipt paper, printer paper, labels, sticky notes, etc.) well stocked; clean & organized Opens and Closes store with the rest of the sales staff Calling tech support when there is a computer issue Other daily/weekly housekeeping tasks includes dusting, trash, breaking down boxes, & recycling Participates in some rental meetings & weekend events Job Preferences Ability to play a stringed instrument 1-3 years of Sales experience Available to work a 40 hour week including Saturdays Skills Attention to detail Ability to take initiative and problem solve Interpersonal skills and customer service skills required Ability to present oneself as well as the company in a professional manner Computer skills required