Abdelsattar Amin

Abdelsattar Amin

Data analyst
Egypt

نبذة عني

Outlet & visits technical support specialist with experience at Telecom Egypt and IT Help Desk work at Chess Trending. Has worked on troubleshooting software and hardware problems, Windows Server troubleshooting, install…

الخبرة

Outlet & visits technical support specialist

Telecom Egypt
حتى الآن

Learned many methods of handling clients
Satisfy the customer
Clarify the whole idea of what he may inquire about
Anticipate what the customer will respond to
Learned how to work on the ERB SYSTEM
Understand technical problems that facing the customer
Making reports for everyone in the warehouse

IT Help Desk

Chess Trending

Troubleshooting software & hardware problems
Worked on Windows server troubleshooting and installing operating systems
Worked on network switching

Military

Worked with CCNA
Worked with MCSA

Technical Support Engineer

Telecom egypt
Aug 2019 - Feb 2021 · 1 سنة 5 أشهر

Handle technical problems for customers and make service working better

المهارات

التحليل تحليلات الأعمال الذكاء التجاري المتكامل التكوين تقييم البيانات تحليل البيانات المحترف S/4 HANA عملية إدخال البيانات إكسل مكتب المساعدة مركز الدعم مكتب خدمة تكنولوجيا المعلومات إدارة خدمات تكنولوجيا المعلومات خدمات تكنولوجيا المعلومات برمجيات تكنولوجيا المعلومات إدارة الخدمات اللوجستية وسلاسل التوريد لغة الاستعلامات الهيكلية (SQL) MCSA CCNA CCNP PHP C# C++ HTML CSS MYSQL Photoshop Illustrator ERB SYSTEM Technical support Customer service Troubleshooting Windows Server Windows Linux Network switching Ransomware removal Data recovery Data restoration Microsoft software Visual Studio Unity Microsoft Excel Power BI MySQL Adobe Photoshop Adobe Illustrator Graphic design Web development Marketing Administrative work
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