Sales Account Manager (Maintenance)

Job Description:
NAFFCO Abu Dhabi is seeking a proactive and technically competent Sales Account Manager (Maintenance) to manage and grow maintenance service opportunities for Fire Fighting Systems Fire Alarm Systems and Fire & Life Safety (FLS) across our client portfolio. The ideal candidate will have experience with maintenance contracts (AMC) preventive maintenance projects and a minimum of 5 years in the fire protection or building services sector. This role combines account management technical expertise and customer engagement to retain clients and deliver profitable service contracts.

• Develop and maintain strong client relationships acting as the primary point of contact for maintenance contracts service enquiries and escalations.

• Identify and qualify new service opportunities within assigned accounts through proactive engagement site visits and relationship-building.

• Prepare and present technical-commercial proposals service agreements and scope of works that clearly articulate value service levels and costings.

• Coordinate with operations engineering and logistics teams to ensure accurate pricing resource planning and timely mobilization for new and existing contracts.

• Monitor contract performance KPIs and service reports and implement continuous improvement initiatives to enhance service delivery and customer satisfaction.

• Manage contract renewals extensions and negotiations securing long-term commitments to support business growth.

• Support bid responses and tender submissions for maintenance packages ensuring technical and commercial compliance.

• Respond promptly to client service issues coordinating investigations root-cause analysis and corrective actions with technical teams.

• Maintain up-to-date client records contract documentation and CRM entries to support forecasting reporting and stakeholder communication.

• Represent the company at client meetings site reviews and industry events to promote services and gather market intelligence.

• Account Management: Proven experience managing service contracts and maintenance projects with a focus on client retention and revenue growth.

• Technical Knowledge: Hands-on understanding of Fire Fighting Systems Fire Alarm Systems FLS HVAC and preventive maintenance practices.

• AMC Experience: Demonstrated success managing Annual Maintenance Contracts and executing long-term maintenance projects.

• Commercial Acumen: Strong skills in preparing proposals pricing services and negotiating contract terms.

• Communication: Excellent verbal and written skills for client presentations contract management and internal coordination.

• IT Literacy: Proficient in MS Office CRM systems; familiarity with CMMS or mobile workforce tools is advantageous.

• Assess client issues and service failures quickly propose practical corrective actions and coordinate resources to restore service levels efficiently.

• Balance commercial and operational priorities when negotiating scope changes pricing variations or service-level adjustments.

• Drive continuous improvement by analyzing service data identifying recurring faults and implementing preventive measures.

• Manage multiple account demands and deadlines making timely decisions and escalating appropriately to meet contractual obligations.

• Relevant technical qualification in Mechanical Electrical Building Services HVAC Fire Protection or related discipline.

• Minimum 5 years experience in maintenance account management technical sales or service delivery within fire protection FLS building services or facilities management.

• Proven track record in managing AMC contracts preventive maintenance projects and achieving revenue targets.

• Knowledge of maintenance processes preventive maintenance regimes and relevant standards/regulations.

• Willingness to travel to client sites in Abu Dhabi and participate in out-of-hours escalation if required.

• Fluency in English; additional languages are advantageous but not required.