Logistics Assistant (Customer Service) G5 TDY

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Logistics Assistant (Customer Service) G5 TDY

JOB CONTRACT/GRADE: G5 Fixed-Term Staff

JOB LOCATION: Dubai UAE

REPORTING TO: Head of Customer Service/Operations

TECHNICALLY REPORTING TO: Logistics Associate (Customer Service) G6

This position is open for UAE nationals and/or those holding a valid UAE residency visa.

Key Responsibilities:

1. Provide support to logistics operations and activities following standard processes and facilitating directly or indirectly the effective delivery of equipment and other relief items
2. Support timely ordering and delivery of commodities and supplies to authorised partners and destinations.
3. Support management of logistics vendors contracting activities including performance monitoring and measurement.
4. Respond to a variety of technical queries/requests for support following standard processes and obtaining guidance as required to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
5. Assist in management of commodity accounting data quality and integrity.
6. Support operational pipeline analyses assessments and operational planning for all delivery modalities.
7. Process documentation for execution of logistics operations (e.g. customs clearance invoice verification) take appropriate actions to resolve operational issues escalating various issues to the supervisor.
8. Collect and compile data produce and/or contribute to reports (e.g. CCTI SPRs financial closure physical inventory transport performance) and ensure information accuracy in corporate systems in support to informed decision-making.
9. Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
10. Provide guidance to other support staff in order to assist them in completing standard tasks to agreed standards and deadlines.

OTHER POST REQUIREMENTS
11. Work closely with the Logistics Associate and Head of Operations in coordinating requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations.
12. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify resolve and/or provide recommendations on specialized queries/requests with a client-focused mindset.
13. Provide support to logistics operations and activities ensuring the effective predisposition and delivery of emergency items to meet the customers requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Dubai Hub.
14. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs.
15. Work closely with the other hub team members to ensure customers request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning storage and handling processes.
16. Identify evolving client needs recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE
Education
Completion of secondary school education. Additional training in logistics supply chain management or related field is desirable.

Experience

Minimum 5 years of experience in logistics supply chain management or related areas.
Experience in an international organization is an asset.

Knowledge and Skills
Essentials:
Proficiency in logistics software Microsoft Excel Word and Power-point
Strong customer service and communication skills.
Accurate attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.
Stays focused and calm when under pressure and continue to deliver quality work
Focused on meeting the needs of clients and providing high-quality services. Uses initiative and sound judgment to address and resolve issues.
Collaborates effectively and respectfully with colleagues of the same and different units from diverse background/nationality/ages and belief to achieve organizational goals.

Desirable:
Holding a Landslide Logistics Contracting Training certification or any similar Logistics certification is an advantage.
Experience working with Software as a Service (SaaS) platform such as SAP Logistics software is an advantage.

Language

Proficiency in English. Knowledge of another UN language is an advantage.

Experience using corporate systems to monitor ongoing shipments pipeline information insurance claims and food stock. Experience analysing data (on commodities funds etc.) and drafting reports. Experience in measuring service providers performance against set KPIs. Experience in assisting the preparation of contract documentation. Experience in providing technical business support in corporate systems.

Competitive UN Salary Scale:Benefit from a rewarding salary structure providing financial stability.
Generous Leave Entitlements:

Annual Leave: Earn 2.5 days per month allowing you ample time to recharge and pursue personal interests.

Paid Sick Leave Parental Leave Family Leave ensuring you can take the necessary time to recover and take care of your family without financial worry.

Comprehensive Medical Insurance: Access quality healthcare coverage for yourself and recognized dependents promoting health and wellbeing.

Professional Development:Engage in continuous learning and career advancement opportunities within the UN framework enhancing your skills and expertise.

Work-Life Balance: Benefit from a supportive environment allowing you to maintain a healthy balance between work and personal life.

Global Impact:Contribute to meaningful humanitarian work that makes a difference worldwide providing a profound sense of purpose and fulfillment.

Diverse and Inclusive Workplace:Join a multicultural team that values diversity inclusivity and collaboration fostering a supportive professional environment.

Networking Opportunities: Build connections with professionals and organizations globally expanding your professional network and influence.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.