Customer Service Representative-Apparel Industry

Job Description

REPRESENTATIVE ACTIVITIES:  Activities and duties will vary dependent upon functional area assigned.  Activities may include but are not limited to:

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.

• Provides telephone customer service regarding the companys services and/or products.

• Identifies customers needs and determines appropriate action

• Promotes and sells the companys products or services.

• Investigates and resolves complaints.

• Uses a computer system to track questions and answers as well as enter and track the status of orders.

• Evaluates and resolves customer complaints professionally and tactfully.

• Negotiates customer product/billing complaints by offering discounts authorizing returns requesting returned product testing by internal quality or other staff and approving replacement orders.

• Authorizes credit memos/refunds within policy and according to established procedures.

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.

• Implement account service strategies.

• Principal liaison with marketing and sales for assigned customers.

• Implementation of marketing programs for assigned accounts.

• Support all aspects of service to the customer including but not limited to: price quotes and quote follow-up technical and product recommendations and sample department coordination.

• Initiate and implement initiatives which improve customer service and responsiveness.

• Coordinate with Logistics and Operations on capacity planning and scheduling.

• Champion customer needs and follow up on customer inquiries.

• Provide responsive order management support including order entry or expediting and shipment information to customers.

• Proactively communicate supply chain issues and provide alternatives.

• Attend technical training seminars.

• Back-up team-members when workload makes this necessary.

Qualifications :

Qualifications

Requirements:

• Degree or Equivalent  Diploma required.  

• 2.--3 years in Customer Service or related experience is a plus.

• Good written verbal and telephone communication skills.

• Good data entry and organizational skills.  Detailed oriented and good follow-up skills

• Able to effectively manage many priorities and issues.

• Understanding of applicable computer systems such as Microsoft Office and function specific software. 

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.

• Provides telephone customer service regarding the companys services and/or products.

• Identifies customers needs and determines appropriate action

• Promotes and sells the companys products or services.

• Investigates and resolves complaints.

• Uses a computer system to track questions and answers as well as enter and track the status of orders.

• Evaluates and resolves customer complaints professionally and tactfully.

• Negotiates customer product/billing complaints by offering discounts authorizing returns requesting returned product testing by internal quality or other staff and approving replacement orders.

• Authorizes credit memos/refunds within policy and according to established procedures.

• Manage accounts in terms of order processing order follow up pricing integrity on-time deliveries complete order fulfillment.

• Implement account service strategies.

• Principal liaison with marketing and sales for assigned customers.

• Implementation of marketing programs for assigned accounts.

• Support all aspects of service to the customer including but not limited to: price quotes and quote follow-up technical and product recommendations and sample department coordination.

• Initiate and implement initiatives which improve customer service and responsiveness.

• Coordinate with Logistics and Operations on capacity planning and scheduling.

• Champion customer needs and follow up on customer inquiries.

• Provide responsive order management support including order entry or expediting and shipment information to customers.

• Proactively communicate supply chain issues and provide alternatives.

• Attend technical training seminars.

• Back-up team members when workload makes this necessary.

• Partner with Inside Sales to assist in achieving sales goals.

Additional Information :

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time