After-Sales Account Manager

We are looking for a customer-focused After-Sales Account Manager to support and strengthen long-term customer relationships throughout the vehicle ownership journey. This role combines customer relationship management vehicle handovers after-sales coordination service upselling and customer retention within a fast-paced automotive environment.

The ideal candidate is proactive professional and highly organized with strong communication and conflict-resolution skills. You should be comfortable managing customer expectations coordinating across departments and maintaining a high standard of customer satisfaction in a KPI-driven environment. If you enjoy building trust with customers and creating positive ownership experiences wed love to hear from you.

Key Responsibilities

Core Functions

• Manage customer vehicle handovers and ensure a smooth professional delivery experience

• Act as the primary point of contact for customers after vehicle purchase

• Monitor after-sales accounts customer cases and ownership-related follow-ups

• Support upselling opportunities for automotive services and products

Collaboration & Communication

• Coordinate with internal departments including Service Finance and After-Sales teams

• Maintain consistent communication with customers throughout the ownership lifecycle

• Handle customer concerns complaints and escalations professionally and efficiently

• Build strong relationships that contribute to long-term customer retention and loyalty

Performance & Customer Satisfaction

• Maintain high customer satisfaction standards

• Ensure all customer interactions and operational processes are handled ethically and professionally

• Work within a KPI and performance-driven environment while maintaining service quality

• Identify opportunities to improve customer experience and after-sales processes

Requirements

• Previous experience in customer service account management automotive operations or sales

• Experience within the automotive industry is strongly preferred

• Strong communication interpersonal and conflict-resolution skills

• Ability to manage customer expectations in a professional and solution-oriented manner

• Good organizational skills with operational awareness and attention to detail

• Comfortable working in a fast-paced target-driven environment

• Positive attitude adaptability and ability to work with customers from diverse cultural backgrounds

• Fluency in English is required

Salary & Benefits

• Competitive Salary:

  • AED 5000 during probation

  • AED 6000 after successful probation

• Target-based incentive structure with commission potential

• Expected On-Target Earnings of approximately AED 15000/month

• UAE Employment Visa sponsorship

• Medical insurance

• 30 days of paid annual leave

• Ongoing training and professional development opportunities

• Supportive team culture focused on customer retention and service excellence

Work Arrangement

Type: Full-time on-site position

Working Schedule: 6 working days per week

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us

Join a customer-centric team focused on long-term relationships and service quality

Build your career in a growing automotive after-sales environment with strong earning potential

Work alongside experienced professionals in a collaborative and performance-driven culture

Gain ongoing training and development while contributing directly to customer satisfaction and retention

Ready to build lasting customer relationships and deliver exceptional ownership experiences Apply today and grow with our after-sales team.