Hotel Front Desk Receptionist (Al Ain)

Job Overview:

We are looking to hire a professional and polished Hotel / Front Desk Receptionist for one of our top end client in Al Ain. The ideal candidate will have excellent communication skills a strong sense of customer service and a keen eye for detail. This role will play a key part in ensuring an exceptional experience for clients guests and visitors aligning with the high-end professional image of the brand.

As the face of the company you will be responsible for creating a welcoming environment managing administrative duties and providing support to the team while delivering outstanding service to the clients in a luxury real estate setting.

Key Responsibilities:

1. Client & Visitor Relations:

• Greet and welcome clients visitors and guests in a friendly professional and courteous manner ensuring they feel valued and respected.
  
• Provide exceptional customer service by addressing client inquiries directing them to the appropriate department and ensuring their needs are met promptly.
  
• Offer refreshments and maintain a comfortable environment for clients visitors and potential buyers during meetings and property showings.
  
• Ensure that all clients partners and guests experience the luxury service expected of a high-end real estate company.
  

2. Administrative & Reception Support:

• Answer and direct calls to the appropriate team members ensuring timely and accurate communication.
  
• Schedule appointments property showings and meetings for brokers agents and management staff.
  
• Manage the reception area ensuring it is always clean organized and presentable in alignment with the companys luxurious branding and image.
  
• Maintain office supplies and reorder items as necessary.
  
• Handle incoming and outgoing mail and packages ensuring timely distribution to the appropriate recipients.
  
• Coordinate and manage any special requests from guests or staff ensuring the highest standard of service.
  

3. Administrative Assistance:

• Assist the administrative team with various tasks as needed including managing calendars coordinating meetings and preparing documentation.
  
• Provide support to the sales and marketing teams including assisting with preparing presentation materials or property information for clients.
  
• Maintain and update databases (e.g. contact lists property details client preferences) to ensure all information is current and accurate.
  

4. Property Coordination & Marketing Support:

• Coordinate with agents and brokers to ensure property listings promotional materials and other assets are up-to-date and displayed effectively in the office.
  
• Help arrange and support client viewings and open houses ensuring logistics and client comfort are prioritise.
  
• Assist in preparing marketing collateral such as brochures flyers and presentation materials for properties.
  

5. Health & Safety Compliance:

• Ensure that the reception area adheres to health and safety regulations and company policies.
  
• Maintain an organized and secure environment safeguarding client confidentiality and sensitive information.
  

Requirements

Qualifications:

Education and Experience:

• High School Diploma or equivalent; additional qualification in hospitality or business administration is a plus.
  
• Must have (3 to 5 years experience) in a receptionist or front desk role preferably in a hospitality or high-end retail environment.
  
• Experience working in a customer-facing role with a focus on providing exceptional service in an upscale or luxury setting.
  

Skills and Competencies:

• Exceptional customer service skills with the ability to create a positive and welcoming experience for clients and visitors.
  
• Excellent communication skills both verbal and written with a professional and polished demeanour.
  
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
  
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and experience with office management software or CRM systems.
  
• Attention to detail particularly in maintaining office standards and ensuring all tasks are completed to the highest level.
  
• Confidentiality and discretion as you will be handling sensitive client information.
  
• Problem-solving skills with the ability to remain calm and resourceful under pressure.
  

Personal Attributes:

• A polished professional appearance and strong interpersonal skills reflecting the luxury and high-end nature of the company.
  
• Friendly approachable and proactive with a strong customer-first attitude.
  
• Ability to work independently and as part of a team with a positive and adaptable attitude.
  

Working Conditions:

• Full-time position with standard office hours
  
• Flexibility may be required based on business needs especially during property showings client meetings or events.
  
• The role is based in a luxury office environment requiring professional attire and conduct at all times.
  

Benefits