Sr. Product Manager (Visa Direct Ecosystem)

Visa Direct is a suite of products that Visa provides to clientsincluding issuers acquirers processors merchants and service providersto enable the movement of money to cards accounts and wallets globally.

One of the prime responsibilities of the Visa Direct Ecosystem team is ensuring that the payment stakeholders that sit between a company that wants to pull funds or disburse funds to a Card Account or Wallet and the Visa network can successfully support Visa Direct transactions. The Visa Direct Ecosystem Readiness team works cross-functionally with Visa sales Client Services Risk and AML Finance Product Technology and Legal teams to ensure successful ongoing ecosystem performance.

The candidate must be highly collaborative bring a structured approach to client engagement and documentation employ moderation and facilitation skills have a passion for payments and have an ability to communicate complex information to both technical and non-technical audiences. The role will require leading complex technical discussions and will span multiple teams projects geographic locations and time zones. The role requires a unique combination of product expertise problem solving ability flexibility with rapid changes intellectual curiosity and strong attention to detail.

Visa is seeking an experienced payments professional with a strong track record in product and project management. This client experiencefocused role blends technology architecture expertise with clientfacing relationship management. The environment is fastpaced and agile requiring a proactive individual who excels at partnering with internal and external stakeholders to achieve shared objectives.

Responsibilities include:

• Execute multiyear ecosystem growth plans spanning enablement acceptance performance compliance and revenue outcomes.
• Support activation of crossborder payment corridors ensuring market readiness regulatory alignment and seamless technical integration.
• Monitor and manage ecosystem readiness and performance including approval rates fraud and risk metrics data integrity and overall operational health.
• Lead issuer acceptance and performance optimization initiatives including new and emerging Visa Direct use cases.
• Oversee postlaunch monitoring and continuous improvement initiatives to ensure scalable highquality ecosystem performance.
• Drive datadriven initiatives to improve acceptance quality consistency and operational resilience across endpoints.
• Partner with global and regional product teams to ensure ecosystem readiness for new capabilities releases and innovations.
• Lead issuer and partner readiness across the full Visa Direct endpoint portfolio ensuring consistent acceptance and operational execution.
• Serve as a Visa Direct product ecosystem SME guiding clients through technical operational and compliance requirements.
• Collaborate with cross-functional business product technology client services & other teams to drive ecosystem readiness and high approval rates for Visa Direct products.
• Work closely with the sales & account managers to plan and manage the clients integration strategy schedule and deadlines.
• Create presentations for internal approvals and external client facing discussions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• 10 or more years of relevant work experience with a bachelors degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD)
• Experience contributing and creating product documentation Experience in cross-border remittance operations. Experience in managing regulatory requirements KYC and compliance processes
• Ability to combine aspects of the business and commercialization with technical understanding
• Possess fundamental product development skills from supporting the introduction of products features and/or improvements
• Understanding of Web technologies including RESTful APIs mobile and eCommerce payment technologies and message sets including ISO 8583 SWIFT and ISO 20022 etc. is plus
• Exceptional interpersonal and presentation skills and a proven ability to influence and communicate effectively across regional and functional lines
• Ability to manage a complex and varied workload requiring support of multiple ongoing product and solution development initiatives and providing product support for teams delivering implementation projects
• Excellent communication storytelling and presentation skills. Strong team player self-directed and able to work independently at coordinating cross functional activities data collection strong decision-making abilities to raise issues at appropriate times
• Required Skills and Experience: Experience in digital payments eCommerce and the broader payments ecosystem
• Excellent verbal written and presentation communication skills. Experience creating and contributing to product and technical documentation
• Strong organizational skills with the ability to manage a complex set of priorities. Ability to communicate effectively with clients and internal stakeholders at all levels including executive leadership 
• Demonstrated flexibility and adaptability in response to changing roles priorities and responsibilities 
• Proven conflict management and negotiation skills with the ability to build trust and achieve program goals
• Embrace teamwork while promoting a culture of openness and flexibility

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time