Operations Manager
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We’re hiring: Operations Manager – Wellness Brand (Ref: OM-DXB-2025)
GreenRocks Consulting is supporting a Dubai-based wellness brand on a mission to make feeling good a daily ritual. We are looking for an Operations Manager to lead end-to-end operations and elevate customer experience across digital and physical touchpoints.
If you thrive in fast-growing consumer environments and love building seamless operations — this role is for you.
Role Overview
You will oversee the company’s operational engine — supply chain e-commerce fulfillment customer service data and admin compliance — while working closely with founders suppliers and partners to ensure efficiency quality and growth.
Key Responsibilities
1. Supply Chain & Product Development
• Forecast and optimize COGS raw materials & packaging
• Manage supplier relationships and negotiate across regions
• Lead product development & R&D coordination
• Onboard new manufacturers to support innovation & scale
2. Operations Management
• Oversee daily B2C & B2B fulfillment
• Supervise customer service across all channels
• Implement SOPs for warehousing logistics & customer experience
3. E-Commerce & Digital Operations
• Manage and optimize the website/e-commerce platform
• Coordinate product launches translations promotions & A/B tests
• Align visuals and banners with brand guidelines
• Manage subscriptions offers and retention strategies
4. Data Forecasting & Finance Support
• Maintain dashboards for sales inventory & KPIs
• Support Finance with reconciliations payments & settlements
• Drive data-based demand planning and forecasting
5. Administration & Compliance
• Manage licenses insurance permits & staff visas
• Update internal policies and documentation
• Coordinate with HR PRO and compliance partners
Requirements
• 2–3 years in Operations Supply Chain or E-commerce (FMCG/Consumer Goods a plus)
• Strong project management & organizational skills
• Proficiency in Excel/Google Sheets
• Shopify experience is an asset
• Excellent communication negotiation & problem solving
• Fluent in English French and Arabic
Required Skills:
accounting finance & taxation pmp - project management professional
