Client Relationship Management Analyst
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Company:
MarshDescription:
The Client Relationship Management - Analyst will play a crucial role in enhancing client satisfaction and loyalty by providing exceptional support and analysis to our client relationship management team. This position involves collaborating with various internal departments to ensure that client needs are met effectively and efficiently. The ideal candidate will possess strong analytical skills excellent communication abilities and a proactive approach to problem-solving.
We will count on you to:
Serve as a primary point of contact for clients addressing inquiries and resolving issues in a timely manner to ensure a positive client experience.
Analyze client data and feedback to identify trends insights and opportunities for improvement in service delivery and client engagement.
Prepare and present regular reports on client satisfaction metrics account performance and relationship health to management and stakeholders.
Work closely with cross-functional teams including sales marketing and operations to align client needs with company offerings and initiatives.
Maintain accurate records of client interactions feedback and action items in the CRM system to ensure continuity and accountability.
What you need to have:
Bachelors degree in Business Administration Finance or a related field.
0-1 years of experience in client relationship management customer service or a similar analytical role.
Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
Proficiency in Microsoft Office Suite (Excel PowerPoint Word).
Ability to work independently and collaboratively in a fast-paced environment.
Strong organizational skills and attention to detail.
What makes you stand out:
A proactive approach to problem-solving and a willingness to learn and develop further.
Strong interpersonal skills to effectively collaborate with team members and clients.
A commitment to delivering high-quality work and supporting the overall success of the client relationship management team.
Required Experience:
IC
نوع التوظيف
دوام كامل
