Front Office Agent

Register and room all guest arrivals according to established procedures

Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

Maintain cashier float and ensure accurate daily report of all money received

Cash hotel guests’ personal and travelers checks and assist with currency exchange

Keep abreast of all modifications to accounting policies and procedures

Attend to guests’ request of using the service of safety box at all times

Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs

Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Sofitel property

Ensure that the guests depart the hotel with a positive impression of hotel service

Perform the audit balances and prepare all reports for audit in an orderly fashion

When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals