Guest Service Officer - Telecommunication

Guest Service Officer Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Service Officer Telecommunication you will make our guests feel welcome and reflect the exceptional experience once they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Effectively manage all calls to the hotel as per company Brand Standards
• Consistently offer exceptional friendly and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guest in all communication from inside and outside the hotel
• To be aware of the hotels security fire and safety procedure

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Qualifications :

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years experience depending on education and career background
• Competent user of desktop applications and hotel applications
• Languages: fluent in English and a 2nd language would be a plus

Remote Work :

No

Employment Type :

Fulltime