VIP supervisor

Guest Relations: Welcome VIP guests and ensure they receive personalized and exceptional service throughout their visit.

Team Management: Supervise and train VIP staff ensuring they adhere to company standards and provide highquality service.

Coordination: Work closely with other departments (e.g. concierge housekeeping food and beverage) to fulfill VIP guests needs and requests.

Issue Resolution: Address and resolve any complaints or issues from VIP guests promptly and efficiently.

Service Excellence: Maintain a thorough understanding of VIP preferences and tailor services to meet their specific needs.

Event Coordination: Assist in planning and executing VIP events ensuring a seamless and memorable experience for guests.

Reporting: Prepare and present reports on VIP activities guest feedback and service improvements to management.

Budget Management: Monitor and manage the budget for VIP services ensuring costeffective operations.

Standards Compliance: Ensure all VIP services comply with company policies procedures and quality standards.

Requirements

Education: Bachelor s degree in Hospitality Management Business Administration or a related field.

Experience: Minimum of 35 years of experience in a supervisory role within the hospitality or luxury service industry.

Skills:

• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Leadership and team management skills.
  
• Problemsolving and conflict resolution skills.
  
• Attention to detail and a commitment to excellence.
  

Knowledge: Familiarity with VIP service protocols and standards.

Other: Ability to work flexible hours including weekends and holidays as needed.

Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field. Experience: Minimum of 3-5 years of experience in a supervisory role within the hospitality or luxury service industry. Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Leadership and team management skills. Problem-solving and conflict resolution skills. Attention to detail and a commitment to excellence. Knowledge: Familiarity with VIP service protocols and standards. Other: Ability to work flexible hours, including weekends and holidays as needed.