Guest Relations: Welcome VIP guests and ensure they receive personalized and exceptional service throughout their visit.
Team Management: Supervise and train VIP staff ensuring they adhere to company standards and provide highquality service.
Coordination: Work closely with other departments (e.g. concierge housekeeping food and beverage) to fulfill VIP guests needs and requests.
Issue Resolution: Address and resolve any complaints or issues from VIP guests promptly and efficiently.
Service Excellence: Maintain a thorough understanding of VIP preferences and tailor services to meet their specific needs.
Event Coordination: Assist in planning and executing VIP events ensuring a seamless and memorable experience for guests.
Reporting: Prepare and present reports on VIP activities guest feedback and service improvements to management.
Budget Management: Monitor and manage the budget for VIP services ensuring costeffective operations.
Standards Compliance: Ensure all VIP services comply with company policies procedures and quality standards.
Requirements
Education: Bachelor s degree in Hospitality Management Business Administration or a related field.
Experience: Minimum of 35 years of experience in a supervisory role within the hospitality or luxury service industry.
Skills:- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Leadership and team management skills.
- Problemsolving and conflict resolution skills.
- Attention to detail and a commitment to excellence.
Knowledge: Familiarity with VIP service protocols and standards.
Other: Ability to work flexible hours including weekends and holidays as needed.
Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field. Experience: Minimum of 3-5 years of experience in a supervisory role within the hospitality or luxury service industry. Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Leadership and team management skills. Problem-solving and conflict resolution skills. Attention to detail and a commitment to excellence. Knowledge: Familiarity with VIP service protocols and standards. Other: Ability to work flexible hours, including weekends and holidays as needed.