Guest Journey Supervisor

Job Description

• To anticipate all guest needs and handle all guest inquiries
• To oversee the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To handle the concierge emails
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• To provide team member coaching and counselling, support and guidance as required.
• To arrange the shift schedule and maintain effective rostering for all members of the Bell Attendant and Driver team, as well as arranging manpower to ensure the day to day operation is smooth.
• Complete all other shift duties as outlined on shift checklist.
• To ensure that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.
• To drive buggies carefully and be a role model driver for other team members
• To monitor and maintain the FO buggy fleet. To report any damages and issues to the Duty Manager or Assistant Front Office Manager
• To order guest supplies through the hotel’s inventory system
  

Qualifications

• High School diploma
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills