Guest Journey Supervisor - Front Office

Job Description To anticipate all guest needs and handle all guest inquiries To oversee the effective day to day operation at the Bell service desk. To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. To handle the concierge emails To ensure lobby area is clean and tidy at all times. To greet and acknowledge all guests, welcoming them in a polite and friendly manner. Assist guests with the luggage and provide a luggage storage service for guest.