Resort Assistant Manager

- Oversee the daily Operations of the Front Desk.
- Coach, lead, guide and direct the efforts of the team of Reception Agents.
- Provide support to Front Desk manager in the daily operational duties.
- Consistently offer friendly, engaging and a service culture that contributes positively to the service provided within our brands.
- Adhere to the established financial guidelines and control all costs.
- Regularly review "Open Balance? report and ensure that guests in-house have sufficient deposit to cover for their estimated total charges upon departure.
- Verify and imprint credit cards for authorization/completion/sale using electronic acceptance methods.
- Overlook the operational house bank.
- Perform accurate, moderately complex arithmetic functions using acceptable electronic device; including corrections and adjustments in guest folio.
- Maintain an accurate filing system.
- Liaise with Front Desk colleagues on all outstanding bills and ensure full payment of departing guests.
- Ensure that the hotel credit policies are adhered to at all times.
- Perform daily "bucket check report" against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure that team members and one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
- Review all reservations, assign room blockings
- Constantly check reservations to ensure room availability and special blockings are handled correctly.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Check all transactions performed by Front Desk colleagues during shift and countersign on designated space in the registration card signifying approval.
- Ensure that repeat guests are pre-registered, when necessary.
- Update and maintain guest history/profile of all guests.
- Overlook and drive ALL loyalty and guest recognition programs.