Customer Experience Jobs in Dubai

What will the role look like? You will: CSAT and NPS Take ownership of loyalty metrics across all noon touchpoints Monitor, analyze and identify operational gaps to report on CSAT and NPS metrics. Proactively identify CX metric trends (with a deep understanding of NPS framew More...

- Position: Customer Experience Manager - Candidate profiles: UAE National and Expatriates, Bachelor’s degree in Social Sciences, Education, Psychology, or related fields A minimum of 4 to 5 years of working in a customer engagement-related role – with some More...

Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of custo More...

What you’ll do: We are seeking a highly analytical and customer-focused individual to join our team as a Customer Experience Analyst. In this role, you will be responsible for analyzing customer ratings and reviews, identifying areas for improvement, and implementing strateg More...

Responsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. Ut More...

Communicate with customers to ensure their issues are handled and resolved timely. Follow-up with customers on online and offline channels to track their experience. monitoring Internal customer’s activities, pain points collaboration for way to enhance and motivate. Identi More...

Job TitleCustomer Experience Graduate (Emiratization)Job DescriptionLocation: Dubai UAEDuration:1 year contractMandatory requirement:Emirati nationalonly holding Family Bookand registered/ able to register inNAFISNAFIS is a governmental federal program aimed at increasing the competit More...

Develops sustainable strategies that support investment, provider and employer of choice. Ensure high level of technical expertise and services in the fields of Customer Care and continuous improvement Ensure that the department is strictly following the Continuous Improvement met More...

Product Areas: Owning & executing the product roadmap for Careem’s In-ride squad with end to end ownership of the in-ride user journey to drive growth while enabling success of the business Strategy & Vision: Developing the strategy and vision for the in-ride squad, w More...

Responsibilities: Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience str More...

Job Description: Responsible for store management, including in store journey and sell out performance. Create and update SOP for store management guideline. Responsible for store expansion and maintenance. Maintaining and update visual merchandising guideline. Create weekly an More...

Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Co More...

Responsibilities: Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. I More...

Responsibilities: Designing delicious and attractive menus and continuously making improvements. Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges. Building positive relationships with food and beverage More...

Required Skills and Experience 3-5 years of experience in Customer Experience Leadership experience, or shown progression in a customer experience role Excel proficiency Microsoft Office proficiency Nice to Have Skills and Experience Automotive or Manufacturing in More...

Minimum of 10+ years of experience (atleast 4 years leading teams) in operations, data based decisioning and sub-functions such as operations support, catalog and training Ability to get hands-on in a complex operational environment Ability to manage multiple tasks and work to tig More...

Communication Roadmap and methodology: Develop and implement a comprehensive communication methodology that aligns with the organization's customer experience goals and digital initiatives. This should aim to consistently and effectively communicate with customers to enhance their More...

We are presently recruiting for an Office Administrator for our clients in Castleisland, County Kerry. The company in question is an award-winning company with a proven track record in customer service. You will have previous Experience working in a similar role with the ability to de More...

To Be Successful In The Role You Will Have Strong experience in customer service, preferably in a call centre environment. Strong verbal & written communication skills, with a demonstrated ability to explain complex information in a simplified manner. Excellent time managem More...

Responsibilities: Keeping facilities and common areas clean and maintained. Vacuuming, sweeping, and mopping floors. Cleaning and stocking restrooms. Cleaning up spills with appropriate equipment. Notifying managers of necessary repairs. Collecting and disposing of trash. Ass More...