RayaCX

KEY RESPONSIBILITIES Establish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and work on their hiring. Identify applicant requir

KEY RESPONSIBILITIES Establish recruiting requirements by studying and planning for the organization business plan and work proactively to fulfill all vacant positions. Identify all needs replacement positions or expansion requests and work on their hiring. Identify applicant requir

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalt

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalt

Permanent Position: FinTech Customer Service Advisor Company Overview: RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo Egypt we are committed to delivering exceptional

Permanent Position: FinTech Customer Service Advisor Company Overview: RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo Egypt we are committed to delivering exceptional

Position: FMCG Application Support Company Overview: RayaCX is a leading technology company based in Cairo Egypt providing innovative and cutting-edge solutions to various industries. Our focus is on delivering exceptional customer experience and driving business growth through the us

Position: FMCG Application Support Company Overview: RayaCX is a leading technology company based in Cairo Egypt providing innovative and cutting-edge solutions to various industries. Our focus is on delivering exceptional customer experience and driving business growth through the us

Position: Automotive Customer Support Advisor Company Overview: RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries including the automotive sector. Our team of highly skilled professionals is

Position: Automotive Customer Support Advisor Company Overview: RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries including the automotive sector. Our team of highly skilled professionals is

Permanent Job Title: Call Center Agent Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent Overview: We are seeking a highly motivated and customer-oriented Call Center Agent to join our team at RayaCX in Cairo Egypt. As a Call Center Agent you will be respons

Permanent Job Title: Call Center Agent Company: RayaCX Location: Cairo Egypt Contract Details: Full-time Permanent Overview: We are seeking a highly motivated and customer-oriented Call Center Agent to join our team at RayaCX in Cairo Egypt. As a Call Center Agent you will be respons

Key Responsibility: Lead information security compliance within RayaCX organization including all sites and divisions. Lead the implementation acquiring and certification readiness and maintenance of ISO/IEC 27001. Ensure ongoing compliance with PCI DSS GDPR NIST and SOC 2 and other

Key Responsibility: Lead information security compliance within RayaCX organization including all sites and divisions. Lead the implementation acquiring and certification readiness and maintenance of ISO/IEC 27001. Ensure ongoing compliance with PCI DSS GDPR NIST and SOC 2 and other

Core Responsibilities:Identifying Hiring Needs:Working with hiring managers to understand the requirements of open positions and the skills needed for success. Developing and Posting Job Descriptions:Writing clear concise and compelling job descriptions that attract qualified candidat

Core Responsibilities:Identifying Hiring Needs:Working with hiring managers to understand the requirements of open positions and the skills needed for success. Developing and Posting Job Descriptions:Writing clear concise and compelling job descriptions that attract qualified candidat

Title: HR Payroll Executive Company: RayaCX Location: 6th of October City Egypt Contract Details: Full-time RayaCX is a leading customer experience management company with a global presence. We are looking for a highly motivated and experienced HR Payroll Executive to join our team in

Title: HR Payroll Executive Company: RayaCX Location: 6th of October City Egypt Contract Details: Full-time RayaCX is a leading customer experience management company with a global presence. We are looking for a highly motivated and experienced HR Payroll Executive to join our team in

Job Description: We are currently seeking a highly skilled and experienced Quality Supervisor to join our team at RayaCX in 6th of October City Egypt. As a Quality Supervisor you will be responsible for ensuring the quality and accuracy of all customer interactions and processes withi

Job Description: We are currently seeking a highly skilled and experienced Quality Supervisor to join our team at RayaCX in 6th of October City Egypt. As a Quality Supervisor you will be responsible for ensuring the quality and accuracy of all customer interactions and processes withi

Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for on-job training and coaching Monitors transactions to ensure that QA standards are met Ensures the Advisors KPIs are met (daily/weekly/monthly) Manages diffic

Job Responsibilities Supervises/manages activities and performance of the Account Advisors Handles Account Advisors needed for on-job training and coaching Monitors transactions to ensure that QA standards are met Ensures the Advisors KPIs are met (daily/weekly/monthly) Manages diffic

What will you do Own end-to-end administration of Odoo ERP and CRM platforms ensuring system availability performance and data integrity. Manage system configurations modules upgrades patches and enhancements in alignment with business and IT standards. Ensure ERP and CRM platforms

What will you do Own end-to-end administration of Odoo ERP and CRM platforms ensuring system availability performance and data integrity. Manage system configurations modules upgrades patches and enhancements in alignment with business and IT standards. Ensure ERP and CRM platforms

What will you do Lead and oversee the Service Desk Supervisor(s) Senior Specialists and Specialists. Define team structure objectives KPIs and service standards. Mentor and develop team leaders and specialists supporting career growth and succession planning. Ensure alignment of Ser

What will you do Lead and oversee the Service Desk Supervisor(s) Senior Specialists and Specialists. Define team structure objectives KPIs and service standards. Mentor and develop team leaders and specialists supporting career growth and succession planning. Ensure alignment of Ser

Position: FP&A Senior Supervisor Company Overview: RayaCX is a leading customer experience management company that provides innovative solutions to help businesses improve their customer interactions. Our team is dedicated to delivering exceptional service and driving growth for our c

Position: FP&A Senior Supervisor Company Overview: RayaCX is a leading customer experience management company that provides innovative solutions to help businesses improve their customer interactions. Our team is dedicated to delivering exceptional service and driving growth for our c

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalt

Position: Telecommunication Advisor Company Overview: RayaCX is a leading customer experience management company based in Maadi Technology Park Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalt

Position: Senior Recruiter Company: RayaCX Location: Hurghada Egypt Contract Details: Full-time RayaCX is a leading customer experience management company providing innovative solutions to clients around the world. We are currently seeking a highly skilled and experienced Senior Recru

Position: Senior Recruiter Company: RayaCX Location: Hurghada Egypt Contract Details: Full-time RayaCX is a leading customer experience management company providing innovative solutions to clients around the world. We are currently seeking a highly skilled and experienced Senior Recru

What will you do Responsible for establishing implementing and maintaining enterprise business continuity (ISO 22301) and information security management (ISO 27001) frameworks. Plans and coordinates BIAs risk assessments and controls to mitigate operational technological and regul

What will you do Responsible for establishing implementing and maintaining enterprise business continuity (ISO 22301) and information security management (ISO 27001) frameworks. Plans and coordinates BIAs risk assessments and controls to mitigate operational technological and regul

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

What will you do 1. Develop digital transformation strategies: Assess the organizations current digital capabilities and identify areas for improvement and transformation. Develop and implement comprehensive strategies to drive digital transformation aligned with business goals. 2. Id

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doTeam Leadership & Supervision Lead and oversee the day-to-day operations of the Digital Support Specialists team. Serve as the primary escalation point for complex incidents and major service disruptions across digital platforms. Conduct performance evaluations regu

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat

What will you doProvide frequent CSAT-related analysis including CSAT drivers and end-user feedback and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.Analyze and provide recommended improvement actions for operat