Work Force Specialist with power BI and Genesis Experience

Ensures service levels and productivity goals are met. Implements and maintains workforce management platform.

Provides all workload forecasting and consequent staffing planning to meet service goals.

Maintains and analyzes workforce performance lead analysis and staffing change data for continuous quality and productivity improvement.

Coordinates all reporting related to Workforce Management.Develops and maintains scheduling processes for all agents.

Serves as the resident expert on Workforce Management software package.

Participates in strategic planning and goal development.Integrates outbound dialer campaigns to support staffing levels.

Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.

Develops presentations on recommendations and process implementations to senior management.

12 Years UAE Experience is must

Job Type: Fulltime

Salary: AED12000.00