– Promote sales and buildup good relationship with members and guests, and ensure a positiveand lasting guest experience by obtaining direct feedback
Provide coaching and motivation to teammembers in all aspects during service, and ensure all guestsreceive the best possible level of service, care andknowledge
Handle requests, enquiriesand complaints in a professional and courteous manner
Liaise with the kitchen regarding all foodrelated issues, and with reception team on all guest relatedinformation, preferences and return time
Ensure that all crockery, cutlery and anyother objects and equipment needed for service are prepared andavailable
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