Voice of the Customer Analyst
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2156355
Responsibilities:
- Develop and execute test plans to ensure that all objectives are met.
- Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
- Identify and remedy defects within the production process.
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Compile and analyze statistical data.
- Ensure that user expectations are met during the testing process.
- Draft quality assurance policies and procedures.
- Investigate customer complaints and product issues.
- Ensure ongoing compliance with quality and industry regulatory requirements.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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