VIP Coordinator

Job Description

• Greets patients or their families and finds out the nature of their enquiry. • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education. • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal. • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. • Investigates patient/visitor concerns and implements appropriate courses of action. • Keeps accurate records of discussions or correspondence with customers. • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster. • Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.