Training Manager

Job Description

Essential Functions/Core Responsibilities:

• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
• Oversee new hire, continuing education, program specific training, and other training as needed by the business
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.
• Develop and cultivate partnership with operations, other business units, resource units, and clients
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student
• progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Attends in WBR, MBR and QBR
  

Candidate Profile/Hiring Requirement:

• Bachelor's Degree in related field from a four-year college or university
• At least 3-5 years of Training experience in a BPO setting is a MUST
• At least 2-3 managerial experience in Training is a MUST
• Willing to work in Glorietta 5, Makati
• Proficient in Microsoft Office
• Ability to multitask and meet timelines on deliverables
• Detail-oriented