Technology Support Analyst I

Qualifications & Requirements

Education, Work Experience, Skills

• Education. Computer Science or Technical qualification.
• Minimum of 3 to 4 years of experience in a professional services environment, law firm experience preferable.
• A+ and/or Microsoft certification are desirable.
• Strong verbal, and written communication skills.
• Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.
• Audio Visual experience a plus.
  

Technologies/Software

Core Technologies

• Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues
• Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices.
• Knowledge and experience in conference center environment
  

Current K&E Technologies

• Microsoft Windows
• Microsoft Office Suite
• iManage DeskSite and FileSite
• Citrix /VPN
• Polycom and Cisco Video Conference Systems
• AirWatch
• PeopleSoft
• Carpe Diem
• Avaya
• MFA
• ITSM Ticket Management System
• Lenovo laptops and desktops