Technology Operations Director

OPERATIONS (BRANCH) MANAGER

Description

Responsible for leadership of Company s activities working directly with Warehouse management, Service management, Sales management, and Construction management within an assigned geographic region. Responsible for the growth and profitability within the assigned region, including achieving revenue targets, maximizing profitability, increasing market share, and building and maintaining customer loyalty, adherence to all company policies, and cooperation and collaboration with functional leadership team.

Job Duties:

Work with regional sales and sales support staff as well as direct account management for larger customers.

• Responsible for customer relationship and business development in assigned region.
  
• Must drive revenue and gross margin improvement in all facets of the business equipment sales, installation and service.
  
• Works closely with other functional areas to ensure an aligned approach in assigned region to ensure customer satisfaction and business objectives are achieved.
  
• Participate in budgeting
  
• Must work as a team player with entire management teams as well as other functional areas.
  
• Must have good working knowledge of operating system.
  
• Assisting with recruiting and developing new talent within the organization.
  
• Must be knowledgeable of product offering.
  
• Assist with quotes/projects for management team to ensure accuracy and profitability.
  
• Develop and execute a market plan to drive market share growth, and to identify and target specific new customers. Identify resources needed to promote market growth and build business case to support the strategy.
  
• Responsible for assuring adequate staff is deployed to support the delivery of break-fix service and projects (including heavy maintenance & equipment installations/rollouts).
  
• Shall oversee branch activities on break-fix and project work to assure that each is performed efficiently and in accordance with customer quality expectations.
  
• Provide oversight on all operations in the branch to assure efficiency and achievement of budgeted margins.
  
• Monitor billing throughout and quality to assure invoicing supports regional financial goal achievement.
  
• Work with company functional leadership to develop and achieve overall company objectives and strategic vision. Ensure compliance with all company policies and procedures.
  
• The preceding responsibilities encompass the general requirements of the position and may not be all inclusive of a position s requirements.
  
• Ensure accounts receivables are controlled and accounts are responded to efficiently and timely
  
• Ensure all branch facilities are maintained properly.
  
• Assist and be a part of daily warehouse functions working directly with warehouse manager to assist on proper ordering, inventory warehouse and trucks, min/max, parts drivers, help develop warehouse staff to be efficient maintain goals and objectives.
  

Other duties as assigned.

Requirements

Benefits

Benefits

• Health Insurance: medical, dental, vision *start the day of hire
  
• Paid training
  
• 16 days of PTO + 8 paid holiday
  
• 25K complimentary life insurance policy
  
• 401(k)
  
• Company vehicle (dispatch from home), company cell phone, company laptop
  
• Safety shoe program