Technical CS Associate

Basic Qualifications

• 3+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 2+ years of experience in technical support that is focused first and foremost in customer success
• 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
• 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services 1+ years providing technical support for mobile devices and platforms (iOS, Android)
• Ability to work remotely
• Excellent verbal and written communications skills required in both English and Spanish
• Hours are Wednesday-Sunday 8:30-5PM ET or 10:30AM-7PM ET
  

Preferred Qualifications

• 2+ years of customer service experience
• A drive to dig into the details of a system or process to solve customer problems
• Ability to document technical customer issues into notes that are consumable by other users
• Technical curiosity and excitement to learn new technologies and help customers succeed
• Excellent oral and written communication skills
• Proven success in a fast paced support environment
• Experience using Zendesk CRM