Team Leader - Food B....
Team Leader - Food Beverage
Posted on :
20-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2285106
- Supervises workflow and sequence of service effectiveness during service and provides constant hands-on support.
- Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Cashiering Procedures.
- Monitor customer satisfaction and respond to customer feedback and complaints, ensuring procedures for CSI and Compliant Handling are followed.
- Informs the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve.
- Conduct performance evaluations, training, guidance, coaching and counselling of colleagues.
- Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
Employment Type
Full Time
Department / Functional Area
Key Skills
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