Team Lead, Contract Logistics

Job Req Number: 128721
Time Type: Full Time

The DSV group headquartered in Denmark is one of the biggest transport and logistics companies in the world with more than 160000 dedicated employees and presence in 90 countries.

The Team Leader Luxury Fashion Operations is responsible for coordinating and supervising day-to day warehouse and customer service activities for a luxury fashion client including inbound outbound and customer service coordination across all modes of transport. The role ensures strict adherence to luxury brand service standards seasonal calendar requirements store replenishment schedules mall delivery regulations and visual merchandising timelines while maintaining inventory accuracy service level agreements and operational efficiency.

The Team Leader acts as the first escalation point for the team resolves operational issues within authority and escalates major risks to the Supervisor when required. The succesful candidate will be based in Dubai.

Reporting Line:

Reports to: Supervisor Contract Logistics

Location: Dubai UAE

Detailed Responsibilities:

Team Leadership & Workforce Management

Lead and supervise a team of coordinators handling customer service inbound outbound and returns

Allocate workload based on priority: store launches VM campaigns peak season promotions e commerce cut-offs

Act as first escalation point for operational and customer issues

Coach and develop team members on fashion logistics processes and client SOPs

Ensure shift coverage aligned with delivery waves and courier cut-off times

Support performance management and KPI tracking of the team. Inbound Operations (Good Stock & Returns)

Coordinate inbound flows from suppliers DCs and returns from stores and customers

Ensure correct handling of Seasonal Collections High-value garments and accessories and hanging garments where applicable.

Verify ASN accuracy Put-away compliance and Quality inspections and damage reporting.

Coordinate priority inbound during New Season Launches Promotional Campaigns and during Store Openings and refits.

Manage reverse logistics for Store returns E-Commerce returns and transfers between brands or seasons.

Outbound Operations B2B Store Replenishment & Mall Deliveries

Coordinate store replenishment by Delivery window mall regulations and store trading hours.

Ensure compliance with delivery slot bookings labeling/ packing standards and floor ready requirements where applicable.

Support urgent store transfers and stock balancing between locations.

B2C E-commerce Fulfillment

Manage daily order flow including cut-off times Express vs Standard delivery and cash on delivery if applicable.

Coordinate with courier partners on collection schedules failed deliveries and return pick-ups.

Monitor customer delivery KPIs and POD closure.

Customer Service & Client Coordination

Serve as operational contact point for the fashion brands supply chain and retail teams

Proactively communicate delays stock discrepancies and delivery risks.

Support VM marketing and retail teams during Campaign launches Pop-ups and Special events

Handle complaints and service recovery within authority limits

Inventory Control & Reporting

Ensure accurate stock movements in WMS and timely system confirmations

Support cycle counts seasonal stock reclassification and obsolete and slow-moving stock management

Prepare and review reports inbound vs outbound volume store fulfillment rate E-commerce order performance returns processing time and inventory accuracy.

Flag risks related to Shrinkage High-value SKUs and seasonal stock aging Process Compliance & Continuous Improvement

Ensure adherence to Client SOPs brand handling standards security and loss-prevention procedures.

Identify process gaps and improvement opportunities in picking accuracy packing quality returns handling and delivery coordination. Interfaces Internal:

Warehouse Supervisors and Floor In-charge

Transport Planning Team

Customs / Freight (for Air or International transfers)

IT / WMS Support

Finance (Billing & POD closure)

External:

Client Supply Chain & Retail Operations Teams

Mall Management Offices (delivery compliance)

Courier and Transport providers

Brand VM and Merchandising Teams (when required)

Qualifications & Experience

Diploma or bachelors degree preferred.

Minimum 35 years in fashion or retail logistics operations (mandatory)

Strong understanding of Seasonal fashion cycles Store replenishment models and E-commerce fulfillment processes.

Experience with WMS systems and MS Excel reporting.

Prior team leadership or shift-in-charge experience preferred.

DSV Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

and follow us on LinkedIn and Facebook.