Supervisor - Al Tayer Group

• Achieve excellent standards of customer service in the department by directing and coaching the sales team and leading by example on the shop floor

• Analyse sales data to maximize sales on day to day basis

• Resolve customer complaints effectively either by dealing with them personally or passing them on to the store manager

• Ensure that the standards of grooming presentation and professional conduct are set and maintained

• Motivate team members to achieve shared goals and acknowledge team and individual successes

• Ensure all new starters are inducted into the department team

• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

• Monitor the stock in the department and inform the Store Manager of any depleting stocks stock loss to take corrective action

• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

• Maintain high standards of housekeeping with regards to the sales floor fitting rooms and stock areas

• Comply with all company policies and procedures including refund and exchange policy security health and safety policies etc.

About You

A successful candidate should hold a high school qualification with a minimum of 4 years experience in retail fashion store within a luxury environment. A demonstrated history of providing exceptional services outcomes through a highly motivated team with a passion for luxury home. You have the ability to multitask and work on a variety of projects simultaneously.

Additional Requirements

• Strong leadership and interpersonal skills with the ability to lead motivate and develop teammembers.
• Proven track record of building collaborative working relationships with internal and external stakeholders.
• Ability to evaluate business opportunities and identify potential risks.
• A proactive approach and initiative