Store Supervisor

Customer Service

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Monitor and ensure adherence of customer service standards within the department

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Provide customer satisfaction by delivering exceptional customer service

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Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service

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Communicate appropriately with customers including proactive greeting and acknowledgement

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Deal with customer queries and complaints effectively

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Follow procedures for dealing with specific customer orders

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Ensure confidentiality with respect to Landmark retail/store sales information.

People Management / Mentoring

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Support induction of new recruits through buddy system

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Hold weekly and monthly meeting to communicate performance high and lows

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Monitor and facilitate complaint resolution of direct reportees/team members

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Coach and sponsor sales associate within the department

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Oversee deployment and drive motivation levels of the team members

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Mentor team members to ensure greater customer service orientation