Social Media Executive

Key Responsibilities

• Creates, Curates, and Manages Content across various Social Media platforms including but not limited to Facebook, Instagram, X, TikTok, LinkedIn and YouTube.
• Elevates FIVE’s online reputation by Addressing Guest Concerns to ensure ‘FIVE-Styled’ customer service.
• Oversees and Actively Engages with FIVE’s online community, Responding to Comments, Questions, and Reviews, elevating FIVE’s Community Management to new heights.
• Crafts Insta-Worthy Copy that communicates the ‘Vibe at FIVE.’
• Produces Sensational Content that highlights FIVE’s award-winning dining and nightlife offerings and promotions, while maintaining FIVE’s Signature Tone of Voice.
• Acts as the Brand Guardian, ensuring that Written Content and Comments maintain a Consistent Tone, Style, and Messaging, across all platforms.
• Manages and Follows a regular Posting Schedule, ensuring consistency and reliability.
• Reviews Content with attention to detail, assuring Accuracy, Correct Grammar, and Style, ensuring high-quality and error-free material.
• Tracks and Analyses key Social Media Metrics to assess the performance of Campaigns and Content.
• Prepares and Distributes insightful and thorough Social Media Performance and Analysis reports.
• Captures Video Content during Photoshoots, Events and Activations for FIVE’s social media stories.
• Monitors and Manages online review platforms, responding appropriately and promptly to comments.
• Builds and Fosters an Engaged Online Community, to maintain FIVE’s competitive digital edge.
• Conducts Research on Industry Trends, Competitor Strategies, and Emerging Digital Marketing Technologies, demonstrating a strong commitment to maintaining industry-leading standards.
• Works with other ‘FIVERs’ to Develop and Execute new event concepts.