Shop Supervisor

Responsibility:

• You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
• Offer support to store staff during in-store events
• Act as the key point of contact with back-office team
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the team in adherence to marketing team requirements
• Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
• Increase the revenue target of the store
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to whats working well, whats not working well within the store