Service Delivery Manager

Required Skills and Experience:

• Demonstrated extensive experience in IT service delivery management, often to multiple clients in varied environments.
• 100% commitment to service excellence, - identifying, leading and implementing initiatives which deliver customer satisfaction.
• Demonstrated extensive background in troubleshooting, technical support, technical application with commercially sound recommendations.
• Experience in team management - setting goals, allocating work, resources management, monitoring and managing performance.
• Experience in the analysis, design, plan, execution and evaluation of work to time, cost, service and quality targets.
• High-level analytical skills, detail orientated, flexible and operate well under pressure.
• Excellent decision making, organisational, planning and time management skills, all with a results-orientation.
• High level interpersonal and business communication skills - written and oral, to influence, persuade and negotiate.
• Admirable experience in vendor and stakeholder engagement and management, often with them having diverse outcomes, at senior management level.
• A strong sense of resilience, adaptability and a sense of humour!
• Graduate or post graduate qualifications in Computer Science/Engineering or related disciplines and/or equivalent industry professional experience.