Service Advisor
Service Advisor
Posted on :
07-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2506780
As a Service Advisor you will interact directly with customers to understand their needs and provide the Service Technician Team with the necessary information to offer exceptional service.
Main Responsibilities to include:
- Respond to customer inquiries technical questions and service maintenance contracts inperson or over the phone
- Use vehicle evaluation papers to inform customers about the repair teams findings and any additional service needs
- Update customer records in the system with the most recent mileage servicing and repairs
- Provide service options and additional offerings
- Prepare repair estimates and keep customers informed of charges
- Provide regular updates to customers on repair progress
- Create precise and detailed repair orders that identify customer concerns know issues and probable causes as well as the services and repairs required
- Prepare a proforma invoice for services fees
- Other adhoc tasks as needed by the business
Requirements
- Proven work experience as a Service Advisor or similar role
- Proficient in using related software
- Excellent customer service interpersonal and communication skills
- Strong organizational decisionmaking and problemsolving abilities
Benefits
Competitive salary commission standard benefits
Proven work experience as a Service Advisor or similar role Proficient in using related software Excellent customer service, interpersonal, and communication skills Strong organizational, decision-making, and problem-solving abilities
Employment Type
Full Time
Key Skills
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