Computer Support Specialist
For our client in Haarlem, we are looking for a computer support The company had impressive growth in the past 30 years, resulting in employing over 1000 employees worldwide in over 10 In the Netherlands, they have 135 employees with nearly 50 different
You obtain a healthy diet or are you thinking of starting one? Every week fresh fruit is delivered to the office and in your lunch breaks, you can challenge your colleagues in a game of foosball or table
Whether you commute by car or public transportation, the office is easy to reach as it is situated next to the highway and the train
Duties and responsibilities
Responds to all issues in the IT Ticket tracking system in a timely fashion
Corrects end user issues and reports issues that cannot be corrected in a timely fashion
Assists IT personnel in other locations resolving end-user issues
Performs installations and resolves end user support issues within the LAN/WAN environments
Maintains records, logs and reports of end-user assistance and troubleshooting requests
Provides hands on training, training materials and documentation for IT applications and/or equipment to employees when necessary
Takes ownership of specific application(s) and system(s) areas, as assigned
Works with department leaders to understand the business need for changes, modifications or new systems to be implemented
Evaluates interrelationships between systems, identifying how changes may affect other systems
Maintains confidentiality with regard to the information being processed, stored or accessed
Provides weekly reports to the IT Supervisor regarding workload, open projects and issues Schedules bi-annual auditing of all issued laptops
Provides maintenance and operation of end-user applications including, but not limited to, the email system, backup systems, phone system modifications and new user account and PC set-ups
Responsible for upholding network security measures set by policies
Maintains knowledge of remote access products
Performs other duties as assigned
Required skills/Experience:
MBO +, preferably within IT
Technical support experience, having a sound knowledge of networks, computers, tablets, troubleshooting, repair and configuration, including MS Office and MS
Fluent in the English language, verbally and written
Structured way of Pro-active attitude, flexible, Stress resistance and able to work with deadlines
Being a team player with good communication skills
Salary and benefits
Salary 2500
25 holidays
25 contribution to the mandatory health insurance of Dutch citizens
15 contribution for your gym membership
Pension plan
Commute travel allowance, covering 100% of public transportation
Annual salary/ performance reviews
For more information about this role, contact Judit Kiss on;
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