Senior Services Project Manager

Key Responsibilities

• Acting as primary customer contact throughout the site execution lifecycle with highly effective communication handling project requirements managing contracts resolving specification issues; providing periodic updates; coordinating with Sales staff manager negotiating scope changes; arranging customer site witnessed tests and coordinating field service activities with appropriate Service Manager.
• Managing multi-projects portfolio (> 10 projects simultaneously) through various stages of project lifecycle; from purchase order receipt up to commissioning and project close out
• Managing and reporting all financial aspects of project including budgets costs margin invoicing and receivable collection.
• Developing and maintaining site execution schedule project documentation through collaboration across all functions monitoring major control points and ensuring timely completion of critical project milestones
• Leveraging all existing and future Project Management tools processes and QMS procedures to execute projects in most effective fashion and deliver with high quality standards.
• Facilitating project review meetings project risk reviews and management plans pre-mortem discussions and project close-out meetings.
• Providing daily engagement leadership and direction to other functions within the project team to ensure an alignment on project goals and priorities to deliver a project success.
• Implementing continuous improvement for processes impacting the organization by developing and suggesting enhancements while maintaining productivity and efficiency.
• Accountable for project progress updates to key stakeholders including timely identification and communication of project risks and opportunities to management teams.
• Influencing decision making and problem solving in cross-functional organization while driving inclusive culture and win-win solutions.
• Own the P&L for the assigned job customer order and fulfillment identifying growth opportunities and driving revenue margin billing and cash collection performance
• Own the development of service proposals by providing labor materials estimate proposal language subcontractor and sub vendor scope tooling logistics and conducting risk assessments.
• Be responsible for leading and coaching multi-disciplinary multi-cultural teams consisting of GEV personnel contingent workers craft labor subcontractors and sub vendors .
• Build trusting relationships and collaborate effectively with senior-level customer and supplier management on commercial execution technical and compliance matters
• Provide subject matter expertise (SME) on controls retrofit projects and post-sales

Required Qualifications

• Bachelors degree in engineering from an accredited university
• Minimum of 10 years of experience with GEV control product systems (Mark VI Mark VIe EX2100/ EX2100e etc.) or similar control systems in commercial services engineering project management and/or relevant functions
• Proven experience in a customer facing role with business/ commercial skills
• Strong communication skills in English both written and verbal
• Ability and willingness to travel around 50% domestically and internationally as needed

Desired Characteristics

• Managing and reporting project financials KPIs
• Strong communication skills in Arabic
• Ability to develop influential customer relationships.
• Masters degree from an accredited university
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills
• Established Services management skills.
• Experience in the GEV control product systems field Services or OTR engineering
• High proficiency with computer tools (MS Office suite)
• Organizational analytical and project solving abilities
• Experience in SAP