Senior Sales Manager - Corporate

• FINANCIAL:
• To assist during preparation of the yearly revenue & expense budget.
• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• ADMINISTRATIVE:
• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
• To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
• To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.
• OPERATIONAL:
• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To consistently interact with key clients focusing on high profile guests.
• To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
• To come prepared on weekly Sales and Revenue meetings
• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
• To ensure strict confidentiality of information in the Department and Hotel.
• To carry out duties, projects and other assignments as required by DOS
• PERSONAL ATTRIBUTES
• Good understanding of luxury and corporate market
• Good understanding of all hotel departments
• Professional sales and presentation skills
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A team player with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Managerial / Leadership skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Proficiency in organizational planning with the ability to multi-task
  

Qualifications

• Minimum 3 years experience in a sales position in hospitality
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English and other languages, written and spoken, is preferred