Senior Officer - Cus....
Senior Officer - Customer Service and Accounts - DP World
Posted on :
02-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-03-2024
Job Description
Req ID : 2585332
**Key responsibilities**:
- Overseeing and assessing customer service staff activities and providing them with regular performancerelated feedback.
- Strategizing and monitoring the daily activities of customer service operations including preparing of customer service team duty rosters scheduling annual leave for staff etc.
- Assisting customer service staff with duties where required.
- Investigating and solving complaints received from customers.
- Monitoring and authenticating claims and refund requests received from customers.
- Monitoring the contact centre performance and providing regular feedback to improve performance
- Liaise and engage with Port Authority (Mawani) customer support team to provide timely response to tickets assigned through Ministry of Transport (MOT) CRM portal.
- Using JIRA platform to raise tickets to support and resolve issues faced by DPW Cargoes Community System (CCS) users.
- Training staff in areas of customer service functions and company policies and familiarizing them with DPW digital platforms.
**Qualifications Experience and Skills**:
- Bachelor degree in relevant major
- Able to communicate effectively in English / Arabic (Verbal / Written)
- Min. 3 years of work experience in a supervisory role in Customer Service
- Team handling skills
- Proficiency in managing Customer Relationship Management (CRM) systems and digital platforms.
- Proficiency in MS office Word Excel PowerPoint
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Full Time
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